Shipping & Returns

Shipping:

All orders in the Netherlands are shipped with PostNL. For international orders we use UPS. The following rates apply:


The Netherlands (PostNL): 

above €150,- | free shipping

under €150,- or discounted items | €7,95


EUROPE (UPS):

€15,- on all orders


USA (UPS):

€35,- on all orders


ASIA (UPS):

€25,- on all orders


OTHER (UPS):

€35,- on all orders


We try to sent out all orders within one day. You will receive a track & trace code to follow your shipment as soon as the package leaves the store.

Oeben’s Mercantile is not responsible for any import duties, custom charges or any other taxes charged by your local government.

Please note: shipping costs can not be refunded!


Returns:

At Oeben’s we always try to give the best advice & service. However, it could happen that your purchase is not as expected. In that case it is possible to return these items within 14 days after the delivery date.

Please use the following return-form.

We only accept returns in original state and packaging. We hope and expect that you will treat the goods with the same love as we do, so please use a protective, sealed box to return your items.

Please return your items, including the filled in return-form, to:

 

Oeben’s Mercantile

-RETURNED GOODS-

Oudkerkhof 34

3512GL  UTRECHT

THE NETHERLANDS

 

Please note: all shipping-costs (including import duties/custom charges/taxes) for the return are for the sender!

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